When I tell you we have the worst luck of anyone I know when it comes to buying and selling houses.... I promise it's true. This time around was no exception.
We literally had 2 days from the time we found out we were moving out of state, until the time we had to get our house listed to sale. It was A LOT of work, but we did it!
Our market was considered one of the hottest markets in the country, so we didn't think we would run into any issues, and we had done a lot of upgrades to the house as well.
We had several showings the first 4 days it was on the market, but no offers. We were honestly shocked. We priced our home under what we originally planned to in hopes to have a quick sale. Finally after 4 days, and dropping our asking price 10k, we got an offer, and it was a good one!
We go under contract, schedule the movers, get everything ready to go, and then 1 week from closing everything changed.
This is the part of my story where I am going to put out a PSA. If you are a buyer, do NOT use Veterans United. If you are a seller, I would highly advise against you accepting an offer where financing is through Veterans United.
The offer we accepted was not contingent. The pre-approval letter listed no contingencies, nor were there any contingencies listed in our contract. A week before closing, Veterans United decided to change those terms and make our closing contingent upon the sale of our buyers current home. Luckily, they had finally put their house on the market, and had cash buyers which meant they could close quickly. However, that meant we got delayed a week on our closing, and we had to figure out what we were going to do with our belongings since the movers were scheduled to be delivering our stuff on a date based on the original time line. Chris ended up having to fly down to Florida just to meet the movers and get our stuff placed in our apartment, and then fly home the night before our closing. It was so stressful, but thankfully everything worked out.
However, I wish I could say that is where it ends. That we closed, were paid, and went on our way. But that didn't happen.
We closed on a Thursday morning. The buyers weren't supposed to take possession until we had received funds, which in the closing paperwork listed the disbursement date as that day. We signed papers at 10 am and were on our way to Florida by noon. 5 p.m. rolls around and I get a call from our realtor stating that Veterans United never sent the funds to the title company, so we wouldn't be receiving any funds that day. We had the option to a. have our buyers get a hotel since we hadn't been funded yet, or b. go ahead and allow them to take possession. Since we knew it wasn't their fault, and they had been drug the mud by Veterans United just as much as we had, we agreed to let them go ahead and take possession. Friday rolls around, and by noon we still had not been funded. I called our title company, their title company, our realtor, and no one could explain why we hadn't been funded yet. Finally about 1 pm, our buyers loan officer from Veterans United calls me and tells me that the loan will be funding that day. Me having been in banking for 10 years knows that wires received after a certain time do not post until the following business day which would end up being that following Monday, so I asked him if by today he meant today, or Monday since it was approaching wire cut off time. He proceeds to tell me he doesn't have to tell me anything and he was just trying to help and then hangs up on me. Mad as hell, I call him back and tell him that was completely unacceptable and asked for his supervisors information. He then laughs at me and tells me he is not giving me that information and once again, hangs up. At this point I called our realtor and told her that if we weren't funded by that afternoon, I was hiring an attorney, and the buyers needed to move out of the house since we technically were still responsible for it. She ended up calling said loan officer, and he laughed in their face, and hung up on them too. The most unprofessional conduct I have ever experienced in my life. I ended up contacting Veterans United, getting his supervisors information directly, and going that route. While I am doing this, the top dog from our title company got on the phone with Veterans United and I don't know who's butt she chewed, but it was the right one, because finally a few minutes later, we received our funding from the sale of our home. Bless our realtor, she is a Saint for all she had to deal with with this sale.
I was so relieved but so angry at the same time. I couldn't believe a business would hire someone that would speak to agents and clients like that. We were actually working with Veterans United on purchasing our home in Florida, but after that ordeal, we swore them off completely. Not only did they lie and not disclose the contingency from the beginning (even the buyers didn't know), but they did not release funds when they were supposed to either. The supervisor of the loan officer that was rude literally had the nerve to tell me they sometimes don't disclose the contingencies because it makes their clients less competitive in the current market. Who does that? It should be considered unethical.
Luckily everything worked out, and we could finally start our life in Florida and not have business tied up in Tennessee when we had to leave. But boy was it an adventure getting to that point.
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